Last Updated: 25 April 2024
Welcome to TAMVAS! Our Shipping and Returns Policy helps you understand how we manage and process your orders for personalized canvas prints and AI-assisted graphic designs. This policy applies to all purchases made through our website.
1. Shipping Policy
Processing Times:
- Each order is custom made on-demand. Typical processing times vary from 2-7 business days depending on the specific product and volume of orders. Please note that during high volume periods, processing times may increase.
Shipping Methods and Delivery Times:
- We offer several shipping options to meet your needs. Standard shipping typically takes 3-5 business days in the domestic United States and 5-20 business days internationally, depending on the destination and customs processing.
- Expedited shipping options are available at an additional cost.
Shipping Costs:
- Shipping costs are calculated based on the weight of the order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout before finalizing your purchase.
International Shipping:
- We ship worldwide. Please be aware that international shipments are subject to duties, taxes, and other fees that are not included in the total cost of your order. These charges are typically collected upon delivery and are the responsibility of the recipient.
2. Return Policy
Return Eligibility:
- Due to the customized nature of our products, we only accept returns if the product is defective or damaged upon arrival.
- If there is a problem with your order, please contact us within 30 days of delivery with photographic evidence of the defect or damage.
How to Initiate a Return:
- Contact our customer service team via email or phone to initiate a return. Please include your order number, details of the issue, and photographs documenting the problem.
- Once we review your return request, we will inform you of the approval status and the next steps.
Refunds and Exchanges:
- Approved returns can either be refunded or exchanged. For refunds, the amount will be credited back to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
- For exchanges, a replacement item will be produced and shipped at no additional cost.
Non-Returnable Items:
- We cannot accept returns for products that are not defective or damaged, including dissatisfaction with the design or change of mind due to the personalized nature of our products.
3. Cancellations
- Orders can be canceled or modified within 2 hours of placing the order as production typically starts shortly after order confirmation. After this period, we cannot guarantee cancellations or changes.
4. Contact Information
For any questions or concerns regarding our Shipping and Returns Policy, please contact us at:
